Shipping Policy
Shipping Policy – ARROWBLUE.IN
Effective Date: June 8, 2025
Website: www.arrowblue.in
Email: arrowblue123@outlook.com
Phone: +91 99877 77890
Registered Address: G4 Naveen Park, Gandhi Road, Mumbai Central, B4, 400001, Mumbai, Maharashtra, India
1. Introduction
At ARROWBLUE.IN, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines everything you need to know about how we process, handle, and ship products purchased through our website. Whether you are ordering from within India or from an international location, this document is designed to give you clear expectations regarding shipping timelines, costs, procedures, and responsibilities.
We highly recommend that customers read this policy in full before placing an order.
2. Order Processing Time
2.1 Business Days
All orders are processed on business days only — Monday through Saturday (excluding Sundays and public holidays). Orders placed on weekends or holidays will be processed on the next working day.
2.2 Order Confirmation
Once your order is placed, you will receive a confirmation email. Please check the details and contact us immediately at arrowblue123@outlook.com if there are any errors in your order or delivery address.
2.3 Processing Duration
Standard order processing time is 1–3 business days. During peak seasons, launches, or sales events, this may extend to 5–7 business days.
Customized, made-to-order, or personalized items may require additional time, which will be specified on the product page or during checkout.
3. Shipping Methods and Delivery Time
3.1 Domestic Shipping (Within India)
We partner with leading courier providers like Delhivery, Blue Dart, India Post, and DTDC to ensure reliable shipping across India.
| Shipping Method | Estimated Delivery Time | Charge |
|---|---|---|
| Standard Shipping | 3–7 business days | ₹50 or Free on orders over ₹999 |
| Express Shipping (Optional) | 1–3 business days | ₹150–₹250 (based on pin code) |
Note: Delivery times may vary for remote or restricted-access locations such as hilly terrains, military areas, and islands.
3.2 International Shipping
We currently ship internationally to select countries via trusted logistics partners such as DHL, FedEx, and Aramex.
| Region | Estimated Delivery Time | Charge |
|---|---|---|
| USA, Canada | 7–14 business days | ₹1800 or actual rate |
| UK, Europe | 7–14 business days | ₹1700 or actual rate |
| Middle East & UAE | 5–10 business days | ₹1400 or actual rate |
| Australia, NZ | 10–15 business days | ₹2000 or actual rate |
Important: International customers are responsible for any customs duties, taxes, and import fees applicable in their country. These are not included in the shipping charges.
4. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order by:
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Clicking the link in your email
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Visiting www.arrowblue.in/track-order (if available)
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Using the courier's website (e.g., Blue Dart, Delhivery)
If tracking information is not available within 48 hours of shipment, please contact us.
5. Delayed or Lost Shipments
5.1 Delays
Delays may happen due to external factors like:
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Weather disruptions
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Public holidays
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Customs clearance (for international orders)
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Courier service backlogs or strikes
We are not liable for delays beyond our control, but we will assist you in tracking and resolving the issue.
5.2 Lost Shipments
If your package is lost in transit:
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Contact us immediately with your Order ID
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We will raise a ticket with the courier
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Investigation may take up to 7–15 working days
If confirmed lost, we will either reship the order (if stock is available) or issue a full refund.
6. Damaged or Tampered Deliveries
If you receive a damaged or tampered package:
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Do not accept the parcel from the courier if it looks tampered.
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If accepted, take photos/videos of the package before opening.
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Report the issue within 24 hours of delivery via email.
We may request photos, an unboxing video, and a return of the damaged product. Upon verification, we will arrange a replacement or refund as applicable.
7. Shipping Charges and Conditions
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Shipping charges (if applicable) are non-refundable unless we fail to deliver due to our error.
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Free shipping offers are valid only during promotional periods or if a minimum order value is met.
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Orders with Cash on Delivery (COD) may attract extra handling charges, and COD may not be available for all regions.
8. Packaging and Sustainability
We prioritize eco-conscious practices:
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All shipments are packed using biodegradable, recyclable, or reusable materials where possible.
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Fragile items are packed with adequate cushioning to avoid transit damage.
We encourage customers to reuse or recycle packaging wherever possible.
9. Address Accuracy and Customer Responsibility
You are solely responsible for entering a correct and complete shipping address. We will not be held responsible for:
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Delays due to incorrect or incomplete addresses
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Non-delivery due to the recipient being unavailable
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Orders returned to sender due to failed delivery attempts
If an order is returned to us, re-shipping charges will apply.
10. Change of Shipping Address After Placing an Order
You may request a change in shipping address by contacting us within 12 hours of placing your order. Once the package is shipped, changes are no longer possible.
11. International Customs & Duties
11.1 Taxes and Fees
For international deliveries:
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Customs duties and taxes may be imposed by the destination country.
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ARROWBLUE.IN does not prepay these fees.
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The buyer is responsible for settling these charges directly with the customs office.
If the customer refuses to pay duties and the shipment is returned or destroyed, we are not liable for refunding the order.
11.2 Customs Delays
Customs inspection is beyond our control and may delay the delivery. Please plan accordingly if ordering for a specific date or event.
12. Undeliverable Packages
A package may be deemed undeliverable for various reasons:
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Incorrect address
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Unavailability of the recipient
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Delivery refusal
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Multiple failed delivery attempts
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Customs non-clearance (for international orders)
In such cases, if the parcel is returned to us:
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We will notify you
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Re-delivery will be arranged upon payment of applicable charges
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Refund (if opted) will exclude shipping and return fees
13. Shipping During Sales, Festivals & Emergencies
During high-demand periods (Diwali, New Year, Eid, etc.), or unexpected disruptions (like pandemics, lockdowns, etc.):
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Delivery timelines may be extended
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Inventory updates may lag due to system overload
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We request your patience and understanding during such times
14. Bulk & Wholesale Orders
For bulk purchases or wholesale inquiries:
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Please email us at arrowblue123@outlook.com before placing the order.
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Bulk orders may take longer to process and ship.
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Custom shipping quotes will be shared based on weight and volume.
15. No Shipping Zones
We currently do not ship to the following areas:
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War-affected regions
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Embargoed countries
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Sanctioned territories as per international trade laws
Orders from these zones will be canceled and fully refunded.
16. Signature Requirements
Some shipments, especially high-value ones, may require a signature upon delivery. If you're unavailable:
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The courier may attempt re-delivery
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Or hold the package at a nearby hub for pickup
Failure to collect it on time may result in return to origin.
17. Preorders and Backordered Products
For items marked as preorder or backordered:
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Estimated delivery timelines will be mentioned on the product page
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These orders will be shipped once the product is available
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If delayed beyond 15 days, we will reach out with options
18. Customer Support and Communication
Our customer support team is available for all shipping-related queries.
📩 Email: arrowblue123@outlook.com
📞 Phone: +91 99877 77890
🕒 Working Hours: Monday–Saturday, 10:00 AM to 6:00 PM IST
We typically respond to shipping inquiries within 24 hours.
19. Amendments to this Policy
ARROWBLUE.IN reserves the right to amend this Shipping Policy at any time without prior notice. Changes will be posted on this page, and your continued use of the site implies acceptance.
20. Final Acknowledgement
By placing an order on ARROWBLUE.IN, you confirm that you have read, understood, and agreed to our shipping terms and conditions.
