Refund Policy
Refund Policy for ARROWBLUE.IN
Last Updated: [Insert Date]
At ARROWBLUE.IN, customer satisfaction is at the heart of everything we do. We understand that sometimes a product may not meet your expectations or requirements. For such situations, we have crafted a clear, fair, and transparent Refund Policy to help you resolve issues efficiently and smoothly.
This Refund Policy applies to all purchases made through our website: https://arrowblue.in, and it outlines the conditions, procedures, timelines, and rights relating to refunds, exchanges, or returns of goods and services purchased.
1. General Refund Policy Overview
At ARROWBLUE.IN, we offer refunds or exchanges on eligible products under the conditions set out below. By purchasing from our website, you acknowledge and agree to the terms and conditions outlined in this Refund Policy. We encourage you to read this policy in full before making a purchase.
Key Highlights:
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Refunds are only issued under specific conditions.
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Some products may be non-refundable or only eligible for store credit.
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Returns or refund requests must be initiated within the time limits.
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Items must be returned in unused, resalable condition.
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We reserve the right to deny refund requests that do not meet our terms.
2. Eligibility for Refunds
To be eligible for a refund or return:
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The request must be made within 7 days of receiving the item.
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The item must be unused, undamaged, and in its original packaging.
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Proof of purchase (invoice/receipt) must be provided.
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All original accessories, manuals, and tags must be included.
Non-Eligible Items:
Some products may not be eligible for a refund, including but not limited to:
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Gift cards or promotional vouchers
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Sale or clearance items (unless defective)
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Custom or personalized items
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Intimate or hygiene-related products (e.g., undergarments, beauty tools)
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Digital downloads or services (unless faulty or not delivered)
If your product is not eligible, we will notify you via email.
3. Defective, Damaged, or Incorrect Products
We take quality assurance seriously. If you receive a damaged, defective, or wrong item, please notify us within 48 hours of delivery.
Steps:
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Email us at arrowblue123@outlook.com with:
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Order ID
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A clear photo or video of the issue
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Description of the problem
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Our customer support team will assess the issue and provide next steps.
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If verified, you will be eligible for a replacement, exchange, or full refund at no additional cost to you.
Note: Delays in reporting may result in ineligibility.
4. How to Request a Refund
To initiate a refund or return request, follow these steps:
Step 1: Contact Us
Email arrowblue123@outlook.com with the subject line: "Refund Request - Order #[Order Number]".
Include the Following Details:
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Full Name
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Order Number
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Product Name
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Reason for Return
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Photo(s) or Video (if applicable)
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Preferred resolution (refund/store credit/replacement)
Step 2: Wait for Approval
Our team will review your request and respond within 2-3 business days. If approved, we will provide you with a return shipping label or instructions.
Step 3: Return the Product
Ship the item back to:
ARROWBLUE.IN
G4 Naveen Park, Gandhi Road
Mumbai Central, B4, 400001
Mumbai, Maharashtra, India
Note: Customers are responsible for return shipping unless the item is faulty or incorrect.
Step 4: Refund Processing
Once we receive and inspect the item, your refund will be processed within 5–10 business days. Refunds are made via the original payment method.
5. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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Check your bank account again.
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Contact your credit card company — it may take time before your refund is officially posted.
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Contact your bank — there is often processing time.
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If you've done all of the above and still have not received your refund, contact us at arrowblue123@outlook.com.
6. Cancellation Policy
Orders can only be canceled before they are processed or shipped. Once the item has been packed or dispatched, cancellation is no longer possible.
If you wish to cancel, please email us immediately with:
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Order number
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Reason for cancellation
If the order is eligible, we will cancel it and issue a full refund. In the case of prepaid orders, the refund will be credited to your original payment method.
7. Exchange Policy
If you would like to exchange your item for a different size, color, or variant, the process is the same as a return. Once we receive your original item, we will ship the replacement.
Conditions:
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Exchanges are subject to stock availability.
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Exchanges will not be accepted after the return window (7 days) has passed.
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Only one exchange per order is allowed.
8. Store Credits and Gift Cards
In cases where a refund is not possible, we may issue store credit:
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Store credit is valid for 1 year from the date of issuance.
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It can be used to purchase any item from ARROWBLUE.IN.
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Store credit is non-transferable and non-refundable.
9. Refund Policy for Digital Products & Services
For digital downloads or services:
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Refunds are only applicable if the service/product is not delivered, defective, or misrepresented.
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If you face issues, report them within 48 hours of purchase.
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Due to the nature of digital products, we cannot accept returns once the product is accessed or downloaded unless faulty.
10. Fraudulent Returns or Abuse
We reserve the right to:
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Reject refund or return requests if fraud or abuse is suspected.
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Block users who repeatedly return products or exploit our policy.
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Require additional verification before issuing refunds.
11. International Returns
Currently, ARROWBLUE.IN ships only within India. If international shipping becomes available:
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Return shipping will be the customer’s responsibility.
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Customs or import duties are non-refundable.
12. Return Shipping Costs
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If the return is due to our error (defective/wrong item), we cover the return shipping.
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For other reasons (e.g., change of mind), you are responsible for return shipping.
If you receive a prepaid return label from us, ensure it is used within 3 business days.
13. Packaging Returns Properly
Returned items must be:
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Securely packaged
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Sent in the original box (if available)
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Properly sealed to prevent transit damage
We are not responsible for items lost or damaged during return transit. Consider using a trackable shipping service or purchasing shipping insurance.
14. Refund Timeframes
Here’s an overview of refund processing timelines:
| Payment Method | Refund Time (after approval) |
|---|---|
| Credit/Debit Card | 5–10 business days |
| Net Banking | 3–7 business days |
| UPI | 3–5 business days |
| Wallet | 3–5 business days |
| Store Credit | 1 business day |
Delays may occur during peak seasons or public holidays.
15. Force Majeure
ARROWBLUE.IN shall not be held liable for any delays in refunds or returns due to circumstances beyond our control, including but not limited to:
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Natural disasters
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Strikes or labor shortages
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Acts of war or terrorism
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Internet outages
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Government regulations or pandemic restrictions
16. Contact Us
If you have any questions or need help with your return or refund:
📧 Email: arrowblue123@outlook.com
📞 Phone: +91 9987777890
📍 Address:
ARROWBLUE.IN
G4 Naveen Park, Gandhi Road
Mumbai Central, B4, 400001
Mumbai, Maharashtra, India
Our customer support team is available Monday to Saturday, 10:00 AM to 6:00 PM IST (except public holidays).
17. Dispute Resolution
If you are not satisfied with the outcome of your refund request:
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You may request escalation to our Grievance Officer.
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We aim to resolve disputes internally first.
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If still unresolved, you may seek resolution via a consumer court in Mumbai, Maharashtra, as per Indian consumer protection laws.
18. Changes to This Policy
ARROWBLUE.IN reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated “Last Updated” date. Customers are encouraged to check this page periodically.
Your continued use of the site constitutes acceptance of any changes to the policy.
19. A Note to Our Valued Customers
We appreciate your trust in ARROWBLUE.IN. Our team strives to ensure every product we ship meets high standards. While rare, issues can happen — and when they do, we are committed to resolving them quickly and fairly.
We believe in building relationships, not just making sales. Thank you for being part of the ARROWBLUE family.
